Repair Information

See the Policies page for a full description of American Control Electronics Warranty and Freight Policies.

Credit

American Control Electronics will issue credit for any product that was purchased directly from American Control Electronics that is returned within the warranty period and has not been installed. American Control Electronics will issue a credit at the price the product was purchased, less shipping and a restocking fee.

Evaluation

American Control Electronics will evaluate any product manufactured by American Control Electronics, regardless of warranty status, to inform the consumer of any damages to the product and possible causes of such damage, so that the consumer may take the appropriate actions necessary to prevent future damages. Evaluations are performed at no charge. Shipping charges to the factory still apply.

Repair

For products that are returned within the warranty period, American Control Electronics will repair at no charge any product manufactured by American Control Electronics. Shipping charges to and from the factory still apply.

For products that are returned outside of the warranty period, American Control Electronics will repair at a charge any product manufactured by American Control Electronics. For products under $299.99, repairs are charged at a rate of 60% of list price. For products over $300.00, repairs are charged at a rate of 49% of list price. Shipping charges to and from the factory are separate. American Control Electronics reserves the right to deny a non-warranty repair for any reason, including such extensive damage to a product that it is rendered unrepairable.